Custom Orders: Custom orders such as pre-printed or specially pre-perforated or pre-scored stock is not returnable and cannot be cancelled once the order has been placed and the order processed. If a mistake is made on our part, we will either refund your total purchase amount or replace your order, at our option. (top)

ORDER PROCESSING: Once you submit your order on line, you will receive an automatic email confirmation providing details of your purchase. Your order confirmation will include all pertinent information including price, shipping costs and any applicable sales tax (PA residents only). Non-profit organizations located in Pennsylvania should be prepared to provide proof of their non-profit status.

PRICING: Please note that all prices are in U.S. currency. Unless you are an existing customer with an open account, payment must be made at time of purchase and prior to shipping.

INSPECTION: Immediately inspect the item(s) you have received. If you receive an incomplete or incorrect order, you must contact us no later than five (5) days after receiving the merchandise. Keep all contents and original packing material.

DAMAGE: Because of the special handling required with heavier paper shipments, we take extra precautions to pack our orders to prevent damage. If, despite our efforts, your order does arrive damaged, you must call, fax or email us immediately. Keep all contents and original packing material. Do not repack and do not return the items back to us until you are notified by us. Sometimes this will void the insurance and we will not be able to give you a refund. (top)

Any shortages or damages must be noted on the bill of lading at the time of delivery. If damage is found after the driver has left, the trucking company must be notified and a claim filed. Make all claims promptly. Most times an inspector will be sent out to see the damage or to note a shortage. If you discover shortages or damages after the driver has left, it is your responsibility to seek reimbursement from the trucking company for any shortages or damages. The trucking company will provide the appropriate forms for filing a claim.