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FAQ's

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About Software

1. What is an Evaluation Version of the software?

2. What does it mean to Activate my software?

3. Is the software compatible with VISTA and Version 7?

4. Are there any restrictions to using the software after I buy it?

5.Will the software work with both 32 bit and 64 bit machines?

6. Is there a Mac version of your software?

7. What is an Error 21?


About Perforated Paper

1. Do I receive a "proof" before processing?

2. Is there a setup fee for custom orders?

3. How is my order packaged?

4. How is my order shipped?

5. Can I return an order if I change my mind?

6. What happens if my order is damaged in shipment?


What is an Evaluation Version of the software?

Evaluation versions of our software products are fully functioning and complete programs. The only thing different about the Evaluation copy is that the word "SAMPLE " will appear on printed output. The removal of the word "SAMPLE" from appearing when printing requires Activating your Evaluation copy. This is a simple matter that can be done immediately on the telephone (see below).

What does it mean to Activate my software?

All copies of all Meister Software products - when first installed - are 100%, fully functioning versions. However, until Activated, the word "SAMPLE" will appear on printed output. Once you have tried out the software and decided to purchase it, we will provide you with your unique Unlock Key which will eliminate the word " SAMPLE" from appearing.

PuzzleMeister is the exception since IT IS FREE AND DOES NOT NEED TO BE ACTIVATED. Once downloaded and installed, it is ready to be used for as long and hard as you wish. Hopefully, you will discover how much fun it is and explore our other software oferings.

To receive your Unlock Key, you must first provide us with your Registration ID. Your Registration ID will be displayed when you click the word Activate on the right side of the navigation bar of the Main Menu of your installed Evaluation software. You can either email (activate@meistersoftware.com) or telephone (800-364-1509) with your Registration ID.

Is the software compatible with VISTA and Ver 7?

Yes. All software offered by Meister Software is compatible with MS Windows 2000, XP, NT, VISTA and Version 7.

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Are there any restrictions to using the software after I buy it?

No. Once you purchase software from Meister Software and it is Activated, you own it. There are no restrictions, limitations or "meters" regarding its use. The same applies to our FREE downloadable software updates.

Will the software work with both 32 bit and 64 bit machines?

Yes. All software will function properly with both 32 bit and 64 bit machines

Is there a Mac version of the software?

No. We do not at this time offer a Mac version of any of our software products.

What is an Error 21?

An Error 21 message indicates that your software is looking for a file that is either not there or corrupt. The solution is to uninstall and then install the software. Layouts and data will NOT be deleted during the Uninstall process.

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Do I receive a "proof" before processing?

A schematic in .pdf format will be provided via email for all custom orders - along with a rate quote - for your approval. Payment for custom orders is required before the order is processed.

Is there a setup fee for custom orders?

There are no setup fees for most custom orders requiring only vertical and/or horizontal perforations that run through the entire sheet of paper. Otherwise - if it is necessary to manufacture a die - there may be a die manufacturing cost. Most dies fall within the $125 -$150 price range, depending on size and complexity.

Any die created for and paid by you belongs to you and will be stored for your exclusive use for a period of at least two years from the date of your last use of that die.

How is my order packaged?

All paper shipped by PerforatedPaperOnline - whether it's comprised of 50 sheets or 5,000 sheets - is carefully shrink wrapped in package quantities of 250 sheets or less and backed by a suitably measured and cut piece of chipboard. All cardboard shipping boxes meet or exceed weight capacity levels and - except for small package sizes and special requests - are shipped via UPS Ground. Shipments to certain areas such as Hawaii, Alaska and extreme rural areas are often shipped using USPS Priority Mail. When in doubt, call.

How is my order shipped?

Unless requested otherwise, paper orders are shipped UPS Ground. In certain cases - such as shipments to Hawaii, Alaska and US Possessions - we may ship via USPS Priority Mail to expedite shipping; this often results in a savings as well. If there is a price adjustment, we will contact you prior to shipping.

Can I return an order if I change my mind?

Custom orders cannot be returned unless the item is found to be defective.

What happens if my order is damaged in shipment?

Please refer to the section on our Policies Page regarding damaged shipments.

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